How does Graco’s Warranty work?

Here at PaintAccess, we often get questions about Graco’s warranty, how it works and what it covers. To help make things easier to understand, we have written this detailed warranty explanation blog to answer your questions about the warranty of each Graco sprayer. To put your mind at ease, Graco has a “We build it, we back it” rule. Although they state that they are confident you will not have to use the warranty, it is there if you need it.  Generally, Graco has three levels of warranty, 1 year, 3 years, and lifetime, and we will go through exactly what each type of warranty means. 


What is warranty and why do I need it? 

A warranty is a promise from the supplier or manufacturer encompassing what they will do if something goes wrong with a product or service. Under the Australian Consumer Law, these are called “warranties against defects”. Warranty helps you as the customer to rest assured that you’ll be covered in the case that something goes wrong with your Graco sprayer. Although it’s likely that you won’t have to use it - Grace’s warranty gives you peace of mind and protection so you can keep spraying with confidence!


Graco Standard Warranty 

Graco warrants all equipment manufactured by Graco and bearing its name to be free from defects in material and workmanship on the date of sale to the original purchaser for use.

Types of warranty

Graco offers three main types of warranties: 1 Year Warranty, 3 Year Warranty, and Lifetime Warranty. There are also specific warranties supplied by the manufacturer, such as Gas Engine and DeWalt Warranty. Each sprayer model has a different level of coverage, so wel will go through each type to make things as simple as possible.


Lifetime Warranty 

Lifetime Warranty encompasses coverage against defects on motors for brushless units. 


3-Year Warranty

3 year warranty includes coverage against defects in materials and workmanship on the entire sprayer to the original purchaser.


1-Year Warranty 

1 year warranty includes coverage against defects in materials and workmanship on the entire sprayer to the original purchaser. Does not include wear parts. 


Gas Engine and DeWalt Warranty 

Gas Engine and DeWalt Warranty is warranty and service supplied by the manufacturer.


Handheld Sprayers Warranty 

Graco’s range of AC sprayers are covered with a 1 year warranty. Meanwhile, all DC sprayers are covered with a one year warranty against defects plus 3 year battery warranty from Dewalt. 


Ultra Airless Handheld AC

Part number is 17M362. It is covered by a 1 year warranty.*



Ultra Airless Handheld DC

Part number is 17N221. It is covered by a 1 year warranty plus a 3 year battery warranty from Dewalt.*


Ultra Max Airless Handheld DC

Part number is 17N225. It is covered by a 1 year warranty plus a 3 year battery warranty from Dewalt.*


HVLPS Sprayers Warranty 


 HVLP Standard 7.0

Part number is 17R074. It is covered by a 3 year warranty.*


HVLP Standard 9.0

Part number is 17R075. It is covered by a 3 year warranty. *



HVLP Procontractor 7.0

Part number is 17R078. It is covered by a 3 year warranty. *



HVLP Procontractor 9.0

Part number is 17R079. It is covered by a 3 year warranty. *



HVLP Procontractor 9.5

Part number is 17R080. It is covered by a 3 year warranty. *



HVLP Procomp 9.5

Part number is 17R081. It is covered by a 3 year warranty. *




Fine Finish Sprayers Warranty 


FF GX19

Part number is 17H223. It is covered by a 1 year warranty.*


395 PC

Part number is 17C321. It is covered by a 3 year warranty.*


595 PC PRO

Part number is 17E915. It is covered by a 3 year warranty.*


Professional airless small electric sprayers


GX21 (17H219)

The GX21 Sprayer has a 3 year warranty.*



190PC Express 

The 190PC Express comes on a Stand (17C384). It is covered by a 3 year warranty.*


390 PC 

The 390 PC model comes in Stand (17C386), Lo-Boy (17C387), and Hi-Boy options (17C388). It is covered by a 3 year warranty.*


395 PC Pro

The 395 PC Pro model comes on a stand (17E881). It is covered by a 3 year warranty.*

 

Professional airless midsize electric sprayers


490 PC Pro

Comes on a Stand (17E887). It is covered by a 3 year warranty.*



495 PC Pro

Comes in Stand (17E889), Lo-Boy (17E891), and Hi-Boy (17E892) options. It is covered by a 3 year warranty.*


595 PC Pro

Comes in Lo-Boy (17E897) and Hi-Boy (17E896) options. It is covered by a 3 year warranty.*


650 PC Pro

Comes in Lo-Boy (26C979) and Hi-Boy (19Y424) options. It is covered by a 3 year warranty.*

 

Professional airless large electric sprayers 


695 Standard 

Comes in Lo-Boy (17E610) and Hi-Boy (17E617) options. It is covered by a 3 year warranty.*



795 Standard 

Comes in Lo-Boy (17E616) and Hi-Boy (17E617) options. It is covered by a 3 year warranty.*



1095 Standard

Part number is 17E620. It is covered by a 3 year warranty.*



695 PC Pro

Part number is 17E614. It is covered by a 3 year warranty.*



795 PC Pro

Part number is 17E619. It is covered by a 3 year warranty.*



1095 PC Pro

Part number is 17E621. It is covered by a 3 year warranty.*



1095 Ironman 

Part number is 17E623. It is covered by a 3 year warranty.*


Texture Sprayers Warranty 

Mark V STD

Part number is 17E657. It is covered by a 3 year warranty.*


Mark V Pro

Part number is 17E663. It is covered by a 3 year warranty.*


Mark V Ironman

Part number is 17E629. It is covered by a 3 year warranty.*


Texspray 5900 HD Standard

Part number is 17E839. It is covered by a 3 year warranty plus a 3 year Honda Engine Warranty.*


Texspray 7900 HD Standard 

Part number is 17E841. It is covered by a 3 year warranty plus a 3 year Honda Engine Warranty.*


Texspray 5900 HD Pro

Part number is 17E840. It is covered by a 3 year warranty plus a 3 year Honda Engine Warranty.*



Texspray 7900 HD Pro

Part number is 17E842. It is covered by a 3 year warranty plus a 3 year Honda Engine Warranty.*



Texspray 7900 HD Ironman 

Part number is 17E843. It is covered by a 3 year warranty plus a 3 year Honda Engine Warranty.*


What is not covered by the warranty?

Although warranty covers you in the case of something going wrong with the product, there are circumstances where you will not be covered. The warranty does not cover general wear and tear, or any malfunction or caused by faulty installation, misapplication, abrasion, corrosion, inadequate  or improper maintenance, negligence, accident, tampering, or substitution of non-Graco component parts. Graco also cannot be held liable for malfunction, damage or wear caused by the incompatibility of Graco equipment with structures, accessories, equipment or materials not supplied by Graco, or the improper design, manufacture, installation, operation or maintenance of structures, accessories, equipment or materials not supplied by Graco.

Voiding warranty 

It’s important to note that your warranty may be voided in certain circumstances. Graco parts are designed to very specific standards. The use of Non-Graco Repair Parts may void your warranty. For further warranty coverage information, contact an authorised Graco distributor or visit Graco’s website.

30 Day Replacement Guarantee 

Graco ensures that you are fully satisfied with your purchase or receive a replacement. You can return your sprayer to an authorised service centre within 30 days of purchase and exchange the product for an identical sprayer or trade up to a larger model for an extra cost. The process is easy - the service centre simply orders a replacement sprayer from Graco and completes a warranty claim for credit for the original sprayer. 


30 Day Replacement Guarantee conditions 

  • Claim date must be no more than 60 days beyond the purchase date for return authorization
  • Sprayers must be received back at Graco within 30 days from the claim date
  • Graco will pay the return freight if an approved carrier is used, however, the service center is responsible for packaging the 
return to prevent damage in transit
  • Handheld plug in model (AC) sprayers are not eligible for the 30-day replacement guarantee
  • Products with 1-year warranty are not eligible for the 30-day replacement guarantee (with the exception of battery operated handheld sprayers)



*1 year warranty includes coverage against defects in materials and workmanship on the entire sprayer to the original purchaser. Does not include wear parts. 


*3 year warranty includes coverage against defects in materials and workmanship on the entire sprayer to the original purchaser.




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